Do you price match?

Please note that is happy to price match any products that have gone on sale (on only) within 5 days of original purchase (date on receipt/order confirmation).

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How do I pay for my bueno purchase?

We accept Visa, Amex, Master Card, Sezzle, Afterpay, Apple Pay, Google Pay, and PayPal, securely through Converge Payment Processing. All prices are in Canadian Dollars (CAD).

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We accept Visa, Amex and Master Card securely through Shopify Payment Processing.

Credit card and order data is encrypted and secure through Shopify with SSL Certification.

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Do you offer Buy Now, Pay Later options?

Yes! We work with Afterpay and Sezzle to offer great buy now, pay later options.

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Is it safe to use my credit card?

Yes. Credit card and order data is encrypted and secure through Shopify with SSL Certification. We accept Visa, Amex, Master Card, Sezzle, Afterpay, Apple Pay, Google Pay, and PayPal, securely through Converge Payment Processing. All prices are in Canadian Dollars (CAD).


How much does shipping cost?

Canada Post fee for shipping in Canada is currently a $10 flat-rate or free with orders over $150. Shipping and handling is non-refundable.

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How long will it take to get my order?

‏‏‎Depending on where you live it will take 4–7 days to get your order. Allow a 24-48 hour processing time for all orders. Delivery time is calculated from time of shipment confirmation email.

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Do you deliver internationally?

No, only ships within Canada. Please contact for US inquiries.


How do I return or exchange an order? 

Visit our Returns + Exchanges info page for instructions or follow the easy steps on our Returns + Exchanges Portal

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Can I return my shoes if I've worn them outside?

No. Shoes must be returned unmarked, without signs of wear and/or tear. Note that fit issues should be resolved before you remove tags or wear your shoes outside. If you are in doubt about the fit, we recommend wearing your new shoes indoors to be sure.

‏‏‎Products that are returned in worn condition and deemed unsellable or with damaged original packaging will not be refunded and will be returned at the customer's expense or donated to charity on their behalf.

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What if my shoes are defective?

If you have received defective merchandise, please contact immediately to resolve the issue.


How do I enroll in the rewards program?

To enroll in the rewards program, visit the Rewards Page and select Join Now.

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How can I earn points? 

Now that you are enrolled, it'll be easy to keep your feet happy all year long. You'll earn points on all purchases when you share us with your friends and more. You can redeem your rewards on

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  • 100 Points = $5 Off Your Purchase
  • 200 Points = $10 Off Your Purchase
  • 400 Points = $20 Off Your Purchase

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To see all the ways you can earn points, visit

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Where can I see how many points I have? 

Sign in to your Rewards account, and right below the 'Welcome to the club' banner, you will see how many points you currently have.

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You can click Redeem Now to see how to use your points and/or get a code to apply at checkout. If you click Rewards History you can see a breakdown of all your rewards: the date you earned them, what they are for, the exact amount of points, and their status. The status will be either approved, pending or have a code to redeem.

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You will receive an email from us every time you earn enough points to redeem them.

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When will points show in my account? 

Points will show on your account as soon as you earn them unless stated otherwise. For example, If your birthday is within the next 30 days, your reward will be granted in delay, up to 30 days.

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How do I earn points for Signing up for the Vionic Newsletter if I'm already signed up? 

If you've signed up for the Bueno email list before you enrolled in the Rewards program, you will receive an email from Bueno Shoes with 'Bueno Rewards Program' as the subject line containing the code you can enter at 'Ways To Earn Points' at

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In case you already received that email, search it in your box under 'Bueno Reward Program'.

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Do points and rewards expire? 

Points only expire after one year of inactivity.

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Is there a limit to how many points I can earn? 

There is absolutely no limit to the number of points you can earn. However, you can only redeem one reward at a time.

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How do I redeem my points for rewards? 

Redeeming your hard-earned points is easy!

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First log in to your Rewards account at: Click Redeem Now or simply scroll to How to use your points section. Now you can choose a reward you want to use: click Redeem and copy & paste your code at checkout.

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The points will right away be deducted from your account even before you completed the purchase. However, if you changed your mind, or decided to purchase later, you can always access that code and copy it again under Rewards History. We will also send you an email with every code you generate.

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Refer a friend code doesn't display on Safari. How can I fix it?

Due to Safari's automatic privacy settings, you might get an error message instead of the code to refer your friend.

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To fix it, you'll need to turn off the 'Hide IP Address' option in your Safari privacy settings, then click the referral link again. Go toSettings, scroll down toSafariand press it. You will see an option to turn on and offHide IP Addressunder Privacy & Security.

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How do I receive points for Facebook and Instagram if I am already subscribed? 

The system will still recognize if you are already subscribed to our social media channel: just scroll down to ways to earn and press Like us on Facebook, or Follow us on Instagram. The pop-up with a page will appear: if it already says that you are subscribed, simply close the pop-up window and the task will show as 'Completed,' and the points will be applied to your account.


I have more questions, how do I get answers?

Feel free to contact us anytime at or toll free at 1-877-322-1941 from 8:30am to 4:30pm PST.

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How do I get my discount code when I subscribe to the newsletter?

Ensure you have received and clicked the link in your welcome link that allows to send you emails. If this doesn’t work, make sure you haven’t signed up with us before. Discounts will only be sent to new subscribers.