Shipping & Return Policy FAQ's
HOW WILL MY BUENO PURCHASE BE SHIPPED AND WHAT IS THE COST?
Canada Post fee for shipping in Canada is a $10 flat-rate and free for orders over $100.
HOW LONG WILL IT TAKE TO RECEIVE MY BUENO PURCHASE?
You will receive your purchase within 5-7 business days from the date they are shipped. An email with your tracking number will be sent once your purchase is en route.
HOW DO I USE MY FREE SHIPPING CODE, RECEIVED AS A NEW EMAIL SUBSCRIBER.
Welcome to Bueno Shoes! Please enter the Discount Code provided at Checkout. Please note: this code entitles you to Free Standard Shipping, but does not apply to the expedited Xpress Shipping provided by Canada Post.
WHAT IS YOUR RETURN POLICY?
FULL PRICE MERCHANDISE:
buenoshoes.ca is happy to offer Free Return Shipping*! Contact buenoshoes.ca via email for your Return Authorization Number and Return Waybill for unworn merchandise within 15 days from the date of delivery by Canada Post. New, unworn merchandise will be refunded in the same manner it was paid for.
Sale items will be credited in the form of a Bueno Shoes Gift Card. Also, FINAL SALE items cannot be returned or exchanged.
ALL items returned must be in the condition you received them and in the original box and/or packaging. Merchandise must be returned to Bueno Shoes Canada within 15 days of receipt of return authorization number.
*Please note that a $5 restocking fee will be charged for each pair of returned shoes (full or sale price).
HOW DO I GO ABOUT RETURNING MY MERCHANDISE?
To return merchandise, please follow these simple steps:
Please send our customer service team an email at firstname.lastname@example.org in order to receive a return authorization number. In your email please include your order number, style name, colour, size, and reason for returning. Include a copy of your Packing List and the merchandise in the original shipping carton.
Once approved, you will be asked to mail the product via Canada Post or FedEx with a tracking number. Package must be clearly marked with return authorization number provided by buenoshoes.ca:
Bueno Shoes Canada
C/O Global Shoe Connection
11828 Machrina Way
Canada, V7A 4V1
Merchandise must be returned to Bueno Shoes Canada within 15 days of receipt of return authorization number. Once your return is received; inspected and approved, your refund will be processed. A credit, for regular priced items, will be automatically applied for the amount of the merchandise back to your original method of payment, please allow up to 15 business days for your credit to be processed. * Please note: Sale items will be credited in the form of a Bueno Shoes Gift Card.
Bueno Shoes Canada is not responsible for packages lost in transit.
Our warehouse does not accept "Walk in" returns. Your return will be refused if you visit our warehouse to drop off. Shipping and handling charges are not refundable.
For exchanges, we recommend placing a new order to expedite your purchase. We will process your return as above.
HOW DO I GO ABOUT EXCHANGING MY MERCHANDISE?
Currently, we do not process exchanges. If you would like to return an item for an exchange, please follow the return instructions and then place a new order on-line.
DO YOU PRICE MATCH?
Please note that buenoshoes.ca is happy to price match any products that have gone on sale (on buenoshoes.ca only) within 5 days of original purchase (date on receipt/order confirmation).
HOW DO I PAY FOR MY BUENO PURCHASE?
We accept Visa and Master Card and PayPal securely through PayPal Payment Processing.