Holiday Returns and Exchanges

HOLIDAY RETURN POLICY

During this holiday season, all regular-priced purchases made on buenoshoes.ca from November 15th, 2022, through December 25th, 2022, will be accepted for return or exchange through January 31st, 2023. All sale items will be credited in the form of a Bueno Shoes Gift Card and will also be eligible for return until January 31st, 2023. Final Sale items are not eligible for return.

If you are returning a gift purchased on buenoshoes.ca and are not the original purchaser, visit our easy-to-use Returns + Exchanges Portal and start Gift Return. You may exchange merchandise for the same style in a different colour and/or size or get store credit in the form of a gift card redeemable at buenoshoes.ca.

THE PURCHASE OF E-GIFT CARDS CANNOT BE RETURNED.

*Please note that a $5 restocking fee will be charged for each pair of returned items.

To initiate a Return or Exchange, visit our Returns + Exchanges Portal and follow the easy steps.

Holiday Returns and Exchanges

Holiday Return Policy

During this holiday season, all regular-priced purchases made on buenoshoes.ca from November 15th, 2022, through December 25th, 2022, will be accepted for return or exchange through January 31st, 2023. All sale items will be credited in the form of a Bueno Shoes Gift Card and will also be eligible for return until January 31st, 2023. Final Sale items are not eligible for return.

If you are returning a gift purchased on buenoshoes.ca and are not the original purchaser, visit our easy-to-use Returns + Exchanges Portal and start Gift Return. You may exchange merchandise for the same style in a different colour and/or size or get store credit in the form of a gift card redeemable at buenoshoes.ca.

THE PURCHASE OF E-GIFT CARDS CANNOT BE RETURNED.

*Please note that a $5 restocking fee will be charged for each pair of returned items.

To initiate a Return or Exchange, visit our Returns + Exchanges Portal and follow the easy steps.

Shipping & Return Policy FAQ's

HOW WILL MY BUENO PURCHASE BE SHIPPED AND WHAT IS THE COST?

Canada Post fee for shipping in Canada is a $10 flat-rate and free for orders over $100. 


HOW LONG WILL IT TAKE TO RECEIVE MY BUENO PURCHASE?

You will receive your purchase within 5-7 business days from the date they are shipped. An email with your tracking number will be sent once your purchase is en route.

HOW DO I USE MY FREE SHIPPING CODE, RECEIVED AS A NEW EMAIL SUBSCRIBER.

Welcome to Bueno Shoes! Please enter the Discount Code provided at Checkout. Please note: this code entitles you to Free Standard Shipping, but does not apply to the expedited Xpress Shipping provided by Canada Post.


WHAT IS YOUR RETURN POLICY?

FULL PRICE MERCHANDISE:

buenoshoes.ca is happy to offer Free Return Shipping*! Vist our Returns + Exchanges Portal  your Return Waybill for unworn merchandise within 15 days from the date of delivery by Canada Post. New, unworn merchandise will be refunded in the same manner it was paid for.

SALE MERCHANDISE:

Sale items will be credited in the form of a Bueno Shoes Gift Card. FINAL SALE items cannot be returned or exchanged. 

ALL items returned must be in the condition you received them and in the original box and/or packaging.  Merchandise must be returned to Bueno Shoes Canada within 15 days of receipt of return authorization number.

*Please note that a $5 restocking fee will be charged for each pair of returned shoes (full or sale price). Exchanges do not incur a restocking fee. 

HOW DO I GO ABOUT RETURNING MY MERCHANDISE?

To return eligible merchandise, please follow these simple steps:

Visit our Returns + Exchange Portal for your Return Waybill. Please include Return Packing List (sent with your Return Waybill) with the merchandise in the original shipping carton.

Once approved, you will be asked to mail the product via Canada Post. 

Bueno Shoes Canada

C/O Global Shoe Connection
11828 Machrina Way
Richmond, BC
Canada, V7A 4V1

Merchandise must be returned to Bueno Shoes Canada within 15 days of receipt of Return Waybill. Once your return is received; inspected and approved, your refund will be processed. A credit, for regular priced items, will be automatically applied for the amount of the merchandise back to your original method of payment, please allow up to 15 business days for your credit to be processed. * Please note: Sale items will be credited in the form of a Bueno Shoes Gift Card.

Please note:

Bueno Shoes Canada is not responsible for packages lost in transit.

Our warehouse does not accept "Walk in" returns. Your return will be refused if you visit our warehouse to drop off. Shipping and handling charges are not refundable.


HOW DO I GO ABOUT EXCHANGING MY MERCHANDISE?

New! Please visit our Returns + Exchanges Portal for steps on exchanging your purchase.  

DO YOU PRICE MATCH?

Please note that buenoshoes.ca is happy to price match any products that have gone on sale (on buenoshoes.ca only) within 5 days of original purchase (date on receipt/order confirmation).

 

HOW DO I PAY FOR MY BUENO PURCHASE?

We accept Visa. Master Card, PayPal, Shopify Pay, Sezzle - so many options!

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