Shipping & Return Policy FAQ's

HOW WILL MY BUENO PURCHASE BE SHIPPED AND WHAT IS THE COST?

Canada Post fee for shipping in Canada is a $10 flat-rate and free for orders over $100. 


HOW LONG WILL IT TAKE TO RECEIVE MY BUENO PURCHASE?

You will receive your purchase within 5-7 business days from the date they are shipped. An email with your tracking number will be sent once your purchase is en route.


WHAT IS YOUR RETURN POLICY?

 

buenoshoes.ca is happy to offer Free Return Shipping*! for orders placed from August 1, 2019 to September 30, 2019. Contact buenoshoes.ca via email for your Return Authorization Number and Return Waybill for unworn merchandise within 15 days from the original order date. New, unworn merchandise will be refunded in the same manner it was paid for.

*Please note that a $5 restocking fee will be charged for each pair of returned shoes.

* Please note: Sale items will be credited in the form of a Bueno Shoes Gift Card. Also, FINAL SALE items cannot be returned or exchanged. 

* Products must be in the condition you received them and in the original box and/or packaging.  Merchandise must be returned to Bueno Canada within 15 days of receipt of return authorization number.

 

HOW DO I GO ABOUT RETURNING MY MERCHANDISE?

To return merchandise, please follow these simple steps:

Please send our customer service team an email at info@buenoshoes.ca in order to receive a return authorization number. In your email please include your order number, style name, colour, size, and reason for returning. Complete the Return Form and include it with a copy of your Packing List (both sent with your order) and the merchandise in the original shipping carton.

You will be asked to mail the product back at your own cost via a trackable method such as Canada Post or FedEx:

Bueno Shoes Canada

C/O Global Shoe Connection
12391 No 5 Rd
Richmond, BC
Canada, V7A 4E9

Merchandise must be returned to Bueno Shoes Canada within 15 days of receipt of return authorization number. Once your return is received; inspected and approved, your refund will be processed. A credit, for regular priced items, will be automatically applied for the amount of the merchandise back to your original method of payment, please allow up to 15 business days for your credit to be processed. * Please note: Sale items will be credited in the form of a Bueno Shoes Gift Card.

Please note:

Bueno Shoes Canada is not responsible for packages lost in transit.

Our warehouse does not accept "Walk in" returns. Your return will be refused if you visit our warehouse to drop off. Shipping and handling charges are not refundable.

For exchanges, we recommend placing a new order to expedite your purchase. We will process your return as above.


HOW DO I GO ABOUT EXCHANGING MY MERCHANDISE?

Currently, we do not process exchanges. If you would like to return an item for an exchange, please follow the return instructions and then place a new order on-line.

DO YOU PRICE MATCH?

Please note that buenoshoes.ca is happy to price match any products that have gone on sale (on buenoshoes.ca only) within 5 days of original purchase (date on receipt/order confirmation).

 

HOW DO I PAY FOR MY BUENO PURCHASE?

We accept Visa and Master Card and PayPal securely through PayPal Payment Processing.

ADDRESS

  • 12391 No. 5 Road
  • Richmond, BC, V7A 4E9
  • Canada
  • Phone: 1 (877) 322-1941
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