SHIPPING & RETURN POLICY FAQ'S
How will my Bueno Purchase be shipped and what is the cost?
Canada Post fee for shipping in Canada is a $10 flat-rate and free for orders over $150.
How long will it take to receive my Bueno Purchase?
You will receive your purchase within 4-7 business days*. An email with your tracking number will be sent once your purchase is en route.
*Please allow a 24-48 hour processing time for all orders. Delivery time is calculated from time of shipment confirmation email. During our sale/promotional events or holidays, your delivery may take up to 7-10 business days.
WHAT IS YOUR RETURN POLICY?
Full price merchandise:
Buenoshoes.ca is happy to offer Free Return Shipping*! Visit our Returns + Exchanges Portal your Return Waybill for unworn merchandise within 15 days from the date of delivery by Canada Post. New, unworn merchandise will be refunded in the same manner it was paid for.
Sale items will be credited in the form of a Bueno Shoes eGift Card. Final Sale items cannot be returned or exchanged.
Final Sale items are not eligible for price matching.
ALL items returned must be in the condition you received them and in the original shipping carton and shoe box. Merchandise must be returned to Bueno Shoes Canada within 15 days of receipt of Return Waybill.
Products that are returned in worn condition and deemed unsellable or with damaged original packaging will not be refunded and will be returned at the customer's expense or donated to charity on their behalf.
*Please note that a $5 restocking fee will be charged for each pair of returned shoes (full or sale price). Exchanges do not incur a restocking fee. Shipping and Handling charges are not refundable.
Returns for defective merchandise:
If you feel you have received defective merchandise, please visit our Returns + Exchanges Portal and follow the steps for damaged goods. Authorizations will be granted on shoes acknowledged as defective within 60 days from the date of delivery. Our coverage policy on worn items includes our shoes and boots for 60 days from the time of purchase by a customer and requires an order # or proof of purchase for shoes that we have deemed damaged due to a manufacturing defect. Authorizations will not be granted for problems we deem to be the result of normal wear and tear or abuse of the shoes.
REFUSED OR UNDELIVERABLE PACKAGES:
Packages that are refused by the recipient or are undeliverable due to failure to receive on the recipient's part or incorrectly entered address information will be treated as a return when received by buenoshoes.ca, and the customer will be responsible for all associated shipping & restocking fees.
If your package was returned to buenoshoes.ca due to a failure to receive, and you would like it re-delivered, please email us at firstname.lastname@example.org to get in touch with our Customer Service Team. You will be responsible for all associated shipping fees, including outbound shipping for the second attempt.
HOW DO I GO ABOUT RETURNING MY MERCHANDISE?
To return eligible merchandise, please follow these simple steps:
Visit our Returns + Exchange Portal for your Return Waybill. Please include Return Packing List (sent with your Return Waybill) with the merchandise in the original shipping carton.
Once approved, you will be asked to mail the product via Canada Post.
Bueno Shoes Canada
C/O Global Shoe Connection
11828 Machrina Way
Canada, V7A 4V1
Merchandise must be returned to Bueno Shoes Canada within 15 days of receipt of Return Waybill. Once your return is received; inspected and approved, your refund will be processed. A credit, for regular priced items, will be automatically applied for the amount of the merchandise back to your original method of payment, please allow up to 15 business days for your credit to be processed depending your your credit card provider.
* Please note: Sale items will be credited in the form of a Bueno Shoes eGift Card.
Bueno Shoes Canada is not responsible for packages lost in transit.
Our warehouse does not accept "Walk in" returns. Your return will be refused if you visit our warehouse to drop off. Shipping and handling charges are not refundable.
How do I go about exchanging my merchandise?
New! Please visit our Returns + Exchanges Portal for steps on exchanging your purchase.
Do you price match?
Please note that buenoshoes.ca is happy to price match any products that have gone on sale (on buenoshoes.ca only) within 5 days of original purchase (date on receipt/order confirmation). Orders are only eligible for 1 price adjustment. Final Sale items are not eligible for price matching.
How do I pay for my Bueno Purchase?
We accept Visa. Master Card, PayPal, Shopify Pay, Sezzle, and Afterpay — so many options!